Delete your NextGen Books account

NextGen Books (books.ngz.ca and the Google Play app) is made by NextGen Zone. You can delete your account and its data at any time.

From inside the app (fastest)

1. Open NextGen Books and sign in.
2. Open a company, then Settings (the gear at the top).
3. Scroll to Delete my account (the last section) and press Delete my account…
4. Download a backup if you want to keep a copy. If you pay by card, cancel your plan first with Manage billing.
5. Type DELETE and press Delete my account. You may be asked to sign in once more.

Open Settings in NextGen Books

What is deleted

• Every company you own and all its records in our cloud: invoices, bills, customers and suppliers, products, bank lines, staff, shifts and payroll, attachments, the audit trail and Recently deleted.
• The same companies on the device you delete from.
• Payment links, customer pages, staff phone links, accounting email addresses and phone alerts those companies made (they stop working).
• Access you gave to your accountant, and changes they sent that you hadn't approved.
• Your sign-in (email and password, or the link to your Google account), your usage record, your plan record and the requests you sent us.

Not deleted: a company someone else shared with you as their accountant stays in their account; you are only taken off it. Copies on other phones or computers stay there until you sign out or clear the app on them. Backup files you downloaded are yours to delete. If you paid by card, our payment processor (Stripe) keeps its own record of those payments.

Deleting from the app happens at once. A request below is done within 7 days.

Can't open the app? Ask us to delete it

Or email [email protected] from the address you sign in with, with the subject "Delete my NextGen Books account".